Privacy Policy

Introduction

The Casric Payment Solutions Africa Website (“CPS Africa Website”) and Casric Payment Solutions Africa App (“CPS Africa App”) are both operated by CPS Africa HQ, trading as Casric Payment Solutions Africa “CPS Africa” (“we”). Any person using this website is referred to as a “User” or “you”.

Privacy is very important to us. When using our websites, applications and services, we may collect and use your personal information. Through this CPS Website and CPS App Privacy Policy (“Privacy Policy”), we hope to explain how we collect, use, store and share personal information when you are using our services, as well as how you can access, update, control and protect such information. This Privacy Policy is related to information on your usage of our services, and we hope that you will read it carefully. When necessary, you may make suitable choices according to the Privacy Policy. We have done our best to use concise expressions for technical terms in this Privacy Policy, and we have also provided links to further information to help you understand the terms. Please take note that this Privacy Policy is applicable only to information collected by us through the CPS Website and CPS App, and it is not applicable to any other information collected or obtained by us and our affiliated companies through other channels and is in accordance with the POPI Act. By using or continuing to use our services, you are deemed to consent to our collection, use, storage and sharing of your information in accordance with this Privacy Policy.

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Information We May Collect

When providing services, we may collect, use, store and share your information below. It is not mandatory to provide your personal information to us, but if you do not provide certain information, you may not be able to register as our user or enjoy some of our services, or you may not receive the full benefit of our services.

Personal information provided by you
Your personal information given to us when you register/access your account or use our services, such as your name, telephone number, email, mailing address, date of birth, gender, bank card number, credit card information, debit card information, your social media account information, and so on.

Shared information that you give to others through our services, and information stored when you are using our services.

Information collected automatically by us through your use of the services,

We may collect the following information when you are using our services:
log information, which is technical information that the system may automatically collect through cookies, web beacons or other means when you are using our services, including: equipment and software information, such as your mobile device model, web browser, configuration information provided by other programs used to access our services, your IP address, software used by mobile device and device identification number;

information searched or browsed for when using our services, such as web search terms used, the URL of social media sites visited, as well as other information and details that you have browsed or are asked to provide when using our services;

information on mobile applications (Apps) and other software that you have used, as well as information about your previous usage of these mobile applications and software;

information that you have communicated when using our services, such as the account number being communicated before, as well as the communication time, data and duration;

information (metadata) included in contents that you have shared through our services, such as the date, time or venue of shared photographs or videos that are taken or uploaded.

Location information, which is information related to your location that is collected when you activate your device’s positioning function and use our location-based services, including:
information on your geographical location that is collected through GPS or WiFi when you use our services through a mobile device that has the positioning function;

real-time information on your geographical location that is provided by you or others, such as information on the region you are at that is included in account information provided by you, shared information uploaded by you or others that shows your current or previous geographical location, and geotagged information included in the photographs shared by you or others;

you can discontinue the collection of information on your geographical location by closing the positioning function of your device or the positioning function of our service website or software (if applicable).

Behavioural information, which is behavioural information that the system may automatically collect when you are using our services, including:
information on your use of our services;

information on your purchase and/or redemption of products through our services; information on your orders and cancellation of orders;

information on your other activities carried out through our services.

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How We May Use Information

We may use information collected in the course of providing you with services for the following purposes:

to operate and maintain services offered to you

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to provide you with services;

to register an account with us;

to make you a member of CPS Rewards (if and when this exists). By registering on the CPS Website or CPS App, you agree that you are also willing to become a member of CPS Rewards. To administer your membership account, we may send you emails or messages, for example by communicating with you about your accumulated loyalty points and redemption status. With your consent, we will also send you news, promotions and invitations in connection with CPS Rewards;

to process orders made by you on the CPS Website or CPS App;

respond to comments, queries, questions and to provide customer service,

for identity verification, customer service, security, fraud monitoring, archive and filing purposes when providing services, so as to ensure the security of products and services that we are providing to you;

to help us design new services and improve our existing services;

to process orders requests and/or otherwise provide and deliver products and services at your request and/or for additional services,

to facilitate the creation of and secure your account on our network;

to make it easy for you to use our newly-designed and newly-developed services without the need of re-registering or re-entering your personal information;

to help us have a better understanding of how you are accessing and using our services, and your preferences for CPS products, so that we can customise to your needs, such as language settings, location settings, personalised help services and instructions, or respond to you and other users in other ways;

to enable us to customise content and advertisements to you;

to assess the effects of advertisements and other promotions and publicity events that we have offered you in our services, so as to improve them further;

for software certification or management software upgrading;

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to allow you to participate in surveys related to our products and services;

to reply to the specific inquiries raised by you (such as replying the questions through email, etc.);

to prevent activities that may be prohibited or illegal, and cooperate with investigation, provide remedies or take other action after the occurrence of such activities (if any) according to the laws and regulations and the requirements of competent authorities;

to implement or enforce our Terms And Conditions of Service of the CPS Website and CPS App;

with your consent, to introduce and promote our new programs, new products and new services by mail, SMS and letters;

to resolve disputes and identify issues;

to process payment for any purchases, or requests made on the CPS website or app;

to comply with any court orders, law, rules, regulations, codes of practice, guidelines or requests binding on us or any of our affiliates, including without limitation to make disclosures of your personal information to regulators, governmental bodies, tax authorities or industry recognised bodies, all of which may be within or outside South Africa; and

in order to offer you a better experience, improve our services or for other purposes with your consent, to the extent permitted bylaw, we may use the information collected through a certain service on the CPSWebsite or CPS App for other services offered by us, by combining personal information about you and customising our services to you. For example, information collected from your use of one of our services may be used by another service (e.g. CPS Rewards) to provide you with customised content or advertisements that are targeted to you.

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